Returns & Exchanges

 The GREY HELMET NO-BS Guarantee

By the numbers:

RETURNS

  • If you’re not satisfied for any reason, return the New / unused product within 30 days of delivery for a full refund minus shipping costs, no questions asked.* Products must be in the condition you received them- with all packaging/boxes and packaging intact. No shenanigans offered or accepted. 

*Does not include promotions, special deals or items identified as “final-sale”.
  • To initiate a return, please follow these simple steps:

Request an RMA # (Return Merchandise Authorization Number) by emailing :CS@positivecosmetics.com with your

(1) full name,

(2) order number,

(3) reason for your return, and

(4) the item name and quantity you would like to return.

Write your RMA # on the mailing label. All returns MUST be accompanied by an RMA # or they will not be accepted- the RMA # allows us to provide you timely and effective customer service.

(1) Include a copy of your invoice.

(2) Insure the package for your protection and send your return to:

(3) Positive Cosmetics Returns – RMA #(****)

(4) 160 W. Foothill Parkway

(5) Suite 105, #71

(6) Corona, California 92882

(7) USA

(8) Once your return is received and inspected by our warehouse staff (usually within 72 hours of receipt), we will process your refund and automatically apply a credit to your original method of payment. Depending on your credit card company, it may take 6-10 business days after your refund is processed for it to post to your account.

EXCHANGES

OK- Check this out. Our Exchange Policy is unique in that WE HAVE NO EXCHANGE POLICY. So PLEASE pay attention to the following:

In order to expedite the handling of your orders, and maintain our Efficiency for shipping, we do not process direct exchanges. Instead, please place a separate order online for the item(s) that you want to “exchange”, and simultaneously request an RMA # (as detailed above) to return the original item for a full refund. This method insures that we don’t cross wires on our real-time inventory system and you receive your new order as economically and quickly as you received the original order.