HOW FAST DO YOU SHIP?
Our policy is to ship out any order within 2 business days. We know your style is important. Our job is to make you look good as fast as we can. You order it, we get it to you. How fast you want it depends on you. We will give you some shipping options – you pick what works.
DO YOU ACTUALLY HAVE X ITEM IN STOCK AND READY TO SHIP?
Get ready for a refreshing answer: IF YOU CAN ORDER IT, IT IS IN STOCK & READY TO SHIP IMMEDIATELY! For items that have multiple variant options (Look, sizes, etc.), only the options that appear in the drop-down menu are in stock.
DO YOU TAKE BACKORDERS?
While other businesses will take your money without having the item in stock, we have one word for that practice: NO.
Here’s another REFRESHING ANSWER: WE WON’T TAKE YOUR MONEY IF IT’S NOT IN STOCK. From time to time, we have special items that we accept pre-paid pre-orders for, but these are clearly noted as such with specific delivery dates.
CAN I BE NOTIFIED WHEN AN ITEM IS BACK IN STOCK?
Since you asked nicely, ABSOLUTELY! This feature is a lifesaver for must-have gear and promotions, so pay attention!
If you’d like to be notified when an item is back in stock, simply do the following: 1) go to the product page of the item that you would like notification of, 2) click on the “Email me when Back-In-Stock” link, or 3) if the item comes in different colors, sizes, etc., visit the Product Availability tab on the product page and follow the directions there.
You will be notified as soon as the item returns to stock.
WHEN WILL X ITEM BE BACK IN STOCK?
Here’s the deal.
Our purchasing department re-orders all our items at a preset threshold BEFORE they are out of stock. So simply put, every item that is out of stock is on order.
At that point, it is up to our manufacturing facility to ship the orders to us in a timely manner. Most call for the product to be made ASAP – which means our support team will have these to us within 4 weeks. For the items that are still out of stock after 4 weeks, our filling partners can give us an ETA, but 9 times out of 10, it is horribly inaccurate. So to give you that ETA would basically make us perpetuate the inaccuracy.
Therefore it is our policy to NOT to give out any ETAs.
All “in-stock” related questions will be referred to this FAQ answer for clarification. Thanks for your understanding!
WHY DON’T YOU LIST A PHONE NUMBER?
We don’t take orders over the phone because it leaves too much room for human error and our website is too user-friendly NOT to use! We are very quick with returning email inquiries- we’re often faster with returning emails than some companies are at returning phone calls. If there is any problem that can’t be resolved via email, we can definitely give you a call.
CAN I ADD OR REMOVE ITEMS FROM MY ORDER ONCE IT IS PLACED?
During a sale, unfortunately we cannot process “add to order” and “combine order” requests due to the high efficiency at the warehouse. If you need an item removed, we can honor that request, but your order will drop to the end of the queue.
During normal operations (non-sale periods), to modify your order please follow these 2 simple steps:
1. Email us at firstname.lastname@example.org as soon as possible.
2. Subject line must be: “CHANGE-ORDER REQUEST: Order #(your order number)”.
We will use our best effort to change and ship your order as scheduled, however, 48 same-day shipping policy (for orders placed before 1 PM EST) can not be guaranteed for orders with change requests.
CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
If you contact us during the processing phase of your order, we should be able to cancel your order. Once an order has been shipped we are no longer able to cancel the order.
HOW DO I CHECK MY ORDER STATUS?
You can check the status of your order by clicking on “My Account” in the top navigation bar. Sign-in to access your account by entering your email and password. Then, click on “Order History”. Click on an order number to view the entire order. If the order has shipped, click on the tracking number to track the status of your package. If you did not create an account, you can email us at email@example.com and request a tracking number.
WHERE’S MY STUFF?
During Sales and Major Holidays, our standard shipping guarantees are SUSPENDED due to heavier than normal order volumes. Please understand that your package may arrive anywhere from a day to several days later than normal. Rest assured, we will ship your order in the quickest manner possible. If your order was placed during normal operations, please read on.
STEP 1: Please check the Delivery Confirmation (USPS) or Tracking information (UPS) for the most updated information about your shipping- this can be found on your shipping confirmation email or your STLEARSENAL Account.
STEP 2: Says “Delivered” but you still don’t have it? Shake your hands up and down in a “Dear God, why me?” motion and look upwards as you say out loud, “Where’s My Stuff?”
STEP 3: See if someone else accepted delivery. Check with household members, pets, neighbors, building managers, trees, the mailroom, front desk, and anyone else who may have accepted the delivery. If you have a stalker or a jealous friends ( with really cool hair ) who are looking to mess with you, start with them.
STEP 4: Look around the delivery location. Carriers sometimes leave packages in a safe, hidden place like on a side porch, in/around your garage, or behind bushes or fences. Sneaky? Yeah, but often done for your benefit.
STEP 5: Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or P.O. Box or on your door, or often on the ground on either side of your door if the notice has fallen. Follow the instructions on that notice to request redelivery or pick up the package. If you find a ransom note, please contact the authorities.
STEP 6: Contact the package carrier. Think of it like delivering babies- a doctor may deliver a thousand babies but they’ll likely remember the ones where there was something out of the ordinary.
If USPS, locate the number for your actual local Post Office and if they do not have the package being held for you there, ask to speak with a Supervisor who can then tell you based on your address who your actual carrier is for your route . Once you determine when that carrier will be available to talk, speak with them and ask them if they recall where they placed the package. You’ll be amazed at how many times they know exactly where it is- usually its with the neighbors, but sometimes placed out of view for security or stored at the Post Office for one reason or another.
If UPS, call 1-800-742-5877 with your tracking number and explain the situation and follow their procedures. If the package is back in their system waiting to get out for delivery again (or ready to return to sender), UPS may be able to hold the package at their local hub for you to pick up. You can call UPS and see if this is possible.
STEP 7: If all else fails and you have not received your package within 7 business days for domestic orders, or 14 business days for international orders, please contact us at firstname.lastname@example.org. We’ll put Ninja’s on it. Black hoods, deadly weapons and no mercy. At the end of the day, understand that we weren’t the ones that mis-delivered the package. We can’t guarantee we’ll find every lost package, but we can guarantee we’ll have a story for you.
DO YOU OFFER MILITARY OR LAW ENFORCEMENT DISCOUNTS?
Negative Ghostrider. A large part of our customer base is Military or Law Enforcement, and we strive to keep our prices very competitive for everyone while still maintaining a large stocking inventory for your convenience. You can get a few points off here or there with other companies, who will take your money, thank you profusely, then proceed to explain that your gear is back-ordered. We won’t try to buy your loyalty with a few teaser points only to let you down in the long run. We do offer discounts for large orders, email CS@positivecosmetics for information and details.
DO YOU ACCEPT PAYPAL OR MONEY ORDERS?
Yes and NO. Paypal is quick and easy – we like working with them, if you got an account- lets do business. As for Money Orders, our operation is a finely-tuned race engine, and Money Orders do not make the cut for getting orders fulfilled in a timely manner. We’ve had too many Money Orders come in late, get lost, or not come in at all for us to consider handling them again.
CAN THIS ITEM BE EXPORTED?
As a general rule, Dangerous high caliber weapons cannot be sent out of the country – Hair Products however CAN. The only thing lethal will be your look, don’t worry your covered. International customers, please refrain from ordering these items as it will delay the processing of your order. IF you really need to have these products and your outside the USA please email us and we will do our best to help you get the good stuff for your hair. Additonal Costs / Handeling may apply.
DO YOU SHIP TO (COUNTRY)?
We ship to almost all nations, except those that are on the US State Sponsor of Terror list. If your nation isn’t on the list, but you are acting shady or just plain weird, we will not ship your order. It goes without saying that we scrutinize our International Orders and reserve the right to delay orders for further verification, or not to ship any Order for any reason whatsoever. If it looks questionable at all, it won’t ship – period.
HOW MUCH DOES IT COST TO SHIP TO MY COUNTRY?
If you would like to find out what your international shipping charges will be, simply add the item(s) to your cart and proceed to checkout. Once you enter your country option, and complete the additional address fields, your shipping charges will become visible. If you want cheaper shipping charges, become an American!